Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website wingsnobkitchen.top, place orders, interact with our digital services, or otherwise engage with our food business. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

If you do not agree with the terms of this Privacy Policy, please discontinue your use of our website and services immediately.

1. Who We Are

Wing Snob is a food business operating in the United States, dedicated to delivering exceptional food experiences to our customers. We operate the website located at wingsnobkitchen.top and may offer online ordering, delivery coordination, customer loyalty programs, and other digital features connected to our food services.

For all privacy-related inquiries, requests, or concerns, you may contact us using the following details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a comprehensive overview of the types of data we may collect from you.

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in a promotion, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password for account access
• Profile photo (if provided voluntarily)
• Payment information (processed securely through third-party payment processors)

2.2 Order and Transaction Data

To fulfill your food orders and manage your account, we collect information about your transactions, including:

• Items ordered and customizations
• Order history and frequency
• Delivery instructions and preferences
• Order value and payment method type (e.g., credit card, digital wallet)
• Promotional codes and discounts applied

2.3 Usage and Behavioral Data

When you visit our website or use our digital services, we automatically collect certain technical and behavioral information, including:

• Pages viewed and content interacted with
• Time spent on pages and click patterns
• Search queries entered on our website
• Referring URLs and exit pages
• Cart abandonment data
• Feature usage patterns

2.4 Device and Technical Information

We may automatically collect information about the device you use to access our website, such as:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution
• Mobile device identifiers (IDFA, Android advertising ID)
• Internet service provider (ISP)
• Time zone and language settings

2.5 Location Data

With your permission, we may collect precise or approximate geographic location data to enable delivery services, suggest nearby pick-up options, and personalize your experience. You may disable location sharing through your device settings at any time.

2.6 Communications Data

If you contact our customer service team, leave a review, or respond to a survey, we collect the contents of your communications, including:

• Customer support messages and tickets
• Email correspondence
• Feedback, reviews, and survey responses
• Social media messages directed at our accounts

2.7 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing activity. For more detailed information, please refer to our dedicated Cookie Policy section below and the full Cookie Policy available on our website.

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in using a social account or follow our pages)
• Delivery partners and third-party ordering platforms
• Analytics and advertising partners
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, all of which are aimed at providing you with the best possible food and service experience.

3.1 Order Processing and Service Delivery

• Processing and fulfilling your food orders
• Coordinating delivery or pick-up logistics
• Sending order confirmations and status updates
• Processing refunds, exchanges, or complaints
• Verifying payment and preventing fraudulent transactions

3.2 Account Management

• Creating and maintaining your customer account
• Authenticating your identity when you log in
• Enabling saved preferences, reorder features, and loyalty rewards
• Communicating important account updates or security notices

3.3 Marketing and Promotional Communications

• Sending promotional emails, SMS messages, or push notifications about special offers, new menu items, or events (with your consent where required)
• Personalizing marketing content based on your order history and preferences
• Running loyalty programs and promotional campaigns
• Retargeting you with relevant advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email, replying "STOP" to SMS messages, or contacting us directly at [email protected].

3.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our platform
• Conducting research and developing new products or menu items
• Monitoring and improving the performance of our website
• Understanding customer satisfaction and resolving service issues

3.5 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or courts
• Detecting, investigating, and preventing fraud, abuse, or illegal activity
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

3.6 Personalization

• Customizing the content and offers displayed to you on our website
• Recommending menu items based on your past orders and preferences
• Tailoring promotions to your geographic location and ordering habits

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties in the traditional sense. However, we may share your data with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies to assist us in operating our business and delivering services to you. These service providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security standards. Categories of service providers include:

• Payment processors: To securely process credit/debit card and digital wallet transactions
• Delivery and logistics partners: To coordinate food delivery to your specified address
• Email and SMS marketing platforms: To send promotional and transactional communications
• Cloud hosting providers: To store website data and customer account information
• Analytics providers: Such as Google Analytics, to analyze website traffic and usage patterns
• Customer support tools: To manage customer service inquiries and ticketing
• Fraud prevention services: To verify identities and prevent unauthorized transactions

4.2 Advertising and Retargeting Partners

We may share limited data (such as hashed email addresses or device identifiers) with advertising platforms such as Google Ads, Meta (Facebook/Instagram), and similar services to display targeted advertisements to you across the web. This may constitute a "sale" or "sharing" of personal information under certain state laws, including the CCPA/CPRA. California residents may opt out of this activity as described in Section 8 below.

4.3 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other policies
• Protect our legal rights or defend against legal claims
• Prevent fraud, criminal activity, or threats to safety

4.4 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, asset sale, or other business reorganization, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent website notice before your information becomes subject to a different privacy policy.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with partners, researchers, or the public for analytics, marketing, or business development purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website performance, and deliver relevant advertising.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use our site.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You can control cookies through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of our website. For full details about how we use cookies and how to manage your preferences, please visit our Cookie Policy available on wingsnobkitchen.top.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

7. Data Security

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

7.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encrypted storage of sensitive data, including payment and account credentials
• Firewall protection and regular security patching of our servers
• Multi-factor authentication (MFA) for internal system access
• Regular penetration testing and vulnerability assessments

7.2 Administrative Safeguards

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Staff training on data privacy and security protocols
• Vendor due diligence and contractual data protection obligations
• Incident response procedures for data breach detection and notification

7.3 Limitation of Liability

While we take all reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, and we encourage you to use strong, unique passwords for your account and notify us immediately if you suspect unauthorized access at [email protected].

8. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with applicable laws.

8.1 Rights Under the CCPA/CPRA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to Access: You may request a copy of the specific personal information we have collected about you in the past 12 months.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., completing a transaction, complying with legal obligations).
• Right to Correction: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: You may direct us to not sell or share your personal information for cross-context behavioral advertising. You may exercise this right by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of your sensitive personal information to purposes authorized by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service based on your exercise of privacy rights.

8.2 General Consumer Rights (All U.S. Residents)

Regardless of your state of residence, we voluntarily extend the following rights to all our customers:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct or update inaccurate information.
• Right to Deletion: Request that we delete your personal information, where feasible and not prohibited by law.
• Right to Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
• Right to Data Portability: Request your personal data in a structured, machine-readable format where technically feasible.

8.3 How to Exercise Your Rights

To submit a privacy rights request, please contact us by:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Website: wingsnobkitchen.top

We will acknowledge your request within 10 business days and respond fully within 45 calendar days. If additional time is needed, we will notify you and may extend the response period by an additional 45 days with explanation. We may need to verify your identity before processing your request to protect against unauthorized access.

You may designate an authorized agent to submit requests on your behalf. The authorized agent must provide written authorization signed by you, and we may contact you directly to verify the request.

9. Children's Privacy

Our website and services are intended for adults aged 18 years and older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

Individuals between the ages of 13 and 17 may only use our services under the supervision and with the express consent of a parent or legal guardian. By using our website, you represent and warrant that you are at least 18 years of age, or that you are a parent or guardian providing consent for a minor under your supervision.

If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take immediate steps to delete such information from our records. If you believe we may have collected data from a minor, please contact us immediately at [email protected].

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may operate in other countries, which means your data could be transferred to, stored in, or processed in jurisdictions outside of the United States.

These countries may have data protection laws that differ from those in the United States. When we transfer data internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law, including:

• Selecting service providers in countries recognized as providing adequate data protection
• Entering into data processing agreements with standard contractual clauses or equivalent protections
• Ensuring that international recipients implement technical and organizational security measures comparable to our own

By using our website and services, you acknowledge that your information may be transferred to and processed in the United States and other countries as described above.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or partner services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices, content, or security measures of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals. At this time, our website does not respond differently to DNT signals. However, you may manage your tracking preferences through our cookie consent tool or browser settings.

13. FTC Act Compliance and Consumer Protection

Wing Snob operates in full compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, including in relation to consumer privacy and data security. We are committed to:

• Providing clear, accurate, and non-deceptive information about our data practices
• Honoring the promises made in this Privacy Policy
• Maintaining reasonable security measures to protect consumer data
• Not engaging in unfair data collection or use practices that harm consumers

If you believe that our data practices violate your consumer rights under the FTC Act, you have the right to file a complaint with the Federal Trade Commission at www.ftc.gov/complaint.

14. Filing Complaints with Data Protection Authorities

If you have concerns about our privacy practices and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Level

• Federal Trade Commission (FTC): reportfraud.ftc.gov or www.ftc.gov/complaint

14.2 California Residents

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General's Office: oag.ca.gov

14.3 Other State Residents

Residents of other states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Texas, and others) may contact their respective state attorney general's office to file a complaint or seek information about their privacy rights under applicable state law.

We encourage you to first contact us directly at [email protected] so that we may have the opportunity to address your concern before you contact a regulatory body.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website at wingsnobkitchen.top
• Send an email notification to registered account holders where required by law

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, please discontinue use of our services and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and transparently.

When contacting us regarding a privacy rights request, please include the following information in your message to help us process your request efficiently:

• Your full name
• Email address associated with your account (if applicable)
• A description of your request or concern
• Any relevant account or order numbers

We will acknowledge your inquiry within 10 business days and work to resolve your concern as quickly as possible.