Refund Policy

At Wing Snob, we are committed to delivering a satisfying dining experience with every order. We understand that issues can occasionally arise, and this Refund Policy outlines your rights and our procedures when they do. Please read this policy carefully before placing an order through our website at wingsnobkitchen.top.

By placing an order with Wing Snob, you agree to the terms described in this Refund Policy. This policy is governed by applicable United States federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC).

1. Our Commitment to Customer Satisfaction

Wing Snob takes pride in the quality of our food and service. We prepare all orders fresh and with care. However, we recognize that errors happen — whether an incorrect item was sent, food quality did not meet expectations, or a technical issue occurred during checkout. In such cases, we are here to make it right.

Our refund and resolution process is designed to be fair, transparent, and straightforward. We encourage all customers to reach out to us promptly if they experience any issue with their order.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• You received an incorrect item that differs from what you ordered.
• Your order arrived in a condition that was clearly inedible, damaged, or significantly different from what was described.
• You were charged for an item that was not included in your order or was unavailable.
• A duplicate charge was applied to your payment method for the same order.
• Your order was never delivered and there is no confirmation of delivery from our records or the delivery partner.
• A technical error on our website caused an incorrect or unintended transaction.

Refund requests will generally not be considered eligible under the following circumstances:

• You simply changed your mind after the order was confirmed and preparation began.
• You ordered the wrong item or quantity due to your own selection error.
• The complaint is related to personal taste preferences, spice tolerance, or subjective dissatisfaction not based on a measurable food quality issue.
• Delivery delays caused by third-party delivery services beyond our reasonable control.
• The order was picked up in-store and consumed fully before a complaint was raised without reasonable cause.

3. Timeframes for Refund Requests

To ensure a fair and timely resolution, Wing Snob requires that all refund requests be submitted within the following timeframes:

Requests submitted outside of these timeframes may be reviewed at Wing Snob's sole discretion but cannot be guaranteed a full refund. We strongly encourage customers to contact us as soon as an issue is identified.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds under any conditions:

• Promotional or discounted items: Orders placed using promotional codes, limited-time discounts, or complimentary offers are non-refundable unless a verifiable quality issue is documented.
• Catering orders already prepared and delivered: Once a catering order has been prepared and delivered for an event, it is non-refundable unless a significant quality defect is identified.
• Delivery fees: Third-party delivery charges are non-refundable unless Wing Snob is directly responsible for the delivery failure.
• Tip amounts: Any gratuity added to an order at checkout is non-refundable.
• Gift cards and store credit: These are non-refundable and non-transferable for cash once issued.
• Partially consumed meals: If a meal has been substantially consumed before a complaint is raised, it will not qualify for a full refund.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request with Wing Snob:

1. Step 1: Document the Issue
   Take clear photographs of the incorrect, damaged, or problematic item(s). Screenshots of billing discrepancies or order confirmations should also be saved.
2. Step 2: Contact Wing Snob
   Reach out to our customer support team via email at [email protected] or visit our website at wingsnobkitchen.top. Please do not delay — contact us within the applicable timeframe outlined in Section 3.
3. Step 3: Provide Required Information
   Include the following details in your refund request:
   • Your full name
   • Order number or confirmation code
   • Date and time of the order
   • Description of the issue
   • Photographic evidence (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
4. Step 4: Await Confirmation
   Our team will acknowledge your request within 1–2 business days and may ask for additional information to complete our review.
5. Step 5: Resolution Decision
   Once your request is reviewed, we will notify you of the outcome — whether a full refund, partial refund, store credit, or replacement is approved. Our decision will be communicated via email.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, processing times vary based on your original payment method:

Please note that while Wing Snob processes refunds promptly upon approval, the timeline for funds to appear in your account is dependent on your financial institution. We are not responsible for delays caused by banks or payment processors.

7. Partial Refunds

In some situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be applied when:

• Only one or a few items in a multi-item order were incorrect or problematic, while the rest of the order was satisfactory.
• A food quality issue affected a portion of the order but not the entire meal.
• Photographic or other evidence provided supports a partial issue rather than a complete order failure.
• A promotional discount was applied to the original order, reducing the refundable amount proportionally.
• The customer has already received a partial replacement or credit in a prior resolution attempt.

The refundable amount for partial refunds will be calculated based on the individual item prices listed at the time of the original order. Wing Snob will clearly communicate the amount of any partial refund before processing.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional exchanges in the same manner as a retail store. However, we do offer the following alternatives in appropriate situations:

• Replacement Order: If your order contained an incorrect item or a clear quality defect, we may offer to send a replacement item at no additional charge, subject to availability and reasonable delivery proximity.
• Store Credit: In lieu of a cash refund, customers may opt to receive Wing Snob store credit equivalent to the value of the affected item(s). Store credit can be applied to a future order and does not expire for 12 months from the date of issuance.
• Complementary Add-On: For minor issues such as a missing sauce or side item, we may offer a complimentary addition to a future order as a gesture of goodwill.

Exchanges and replacements are subject to the same eligibility conditions and timeframes described in Sections 2 and 3 of this policy.

9. Cancellation Policy

Wing Snob prepares orders quickly to ensure freshness and timely delivery. As a result, our cancellation window is limited:

9.1 How to Cancel an Order

To cancel an order within the eligible window, contact us immediately via email at [email protected] with your order number. Phone cancellation requests may also be submitted if a phone number is listed in our current contact information.

9.2 Catering and Large Group Orders

Catering orders and large group orders (typically defined as orders exceeding $150 or serving 10 or more people) are subject to a separate cancellation schedule:

• More than 48 hours before the scheduled pickup or delivery: Full refund issued.
• Between 24 and 48 hours before the scheduled time: 50% refund issued; the remaining 50% covers preparation costs.
• Less than 24 hours before the scheduled time: No refund will be issued, as ingredients and preparation resources have already been committed.

9.3 Cancellations Due to Unavailability

If Wing Snob is unable to fulfill your order due to ingredient unavailability, system outages, or operational issues on our end, you will receive a full refund within the standard processing time for your payment method.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob provides a structured dispute resolution process to ensure fairness:

10.1 Internal Escalation

You may request that your case be escalated to a senior member of our customer service team. To do so, reply to your original refund decision email and include the words "Escalation Request" in the subject line. We will review your case again within 3 business days and provide a final internal resolution.

10.2 Chargeback Rights

Under applicable United States consumer protection laws and credit card network rules, you have the right to initiate a chargeback through your bank or card issuer if you believe a charge was unauthorized or fraudulent. We encourage you to attempt resolution directly with Wing Snob before initiating a chargeback, as chargebacks may result in account suspension pending investigation.

10.3 FTC Consumer Complaint

If you believe Wing Snob has engaged in unfair or deceptive practices, you have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint. Wing Snob complies with all applicable FTC regulations concerning consumer transactions.

10.4 State Consumer Protection Agencies

Customers also have the right to contact their state's consumer protection office. Wing Snob encourages open communication and will cooperate fully with any legitimate consumer protection inquiry.

10.5 Informal Mediation

For disputes that cannot be resolved through internal escalation, Wing Snob is open to voluntary mediation through a mutually agreed-upon neutral third party. All costs associated with mediation will be shared equally between both parties unless otherwise agreed.

11. Fraudulent Refund Requests

Wing Snob takes the integrity of its refund process seriously. Any customer found to be submitting fraudulent refund requests — including falsified photographs, false claims of non-delivery, or repeat abuse of refund policies — may have their account suspended and future orders declined. Wing Snob reserves the right to report fraudulent activity to the appropriate authorities in accordance with applicable laws.

12. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at wingsnobkitchen.top with a revised effective date. Continued use of our services after any such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Information for Refund Requests

If you have a refund request, question about this policy, or need assistance with an order, please contact us using the information below. Our customer support team is available to assist you:

When contacting us, please have your order number, date of purchase, and a description of the issue ready so we can assist you as efficiently as possible.